Privacy Policy
Last Updated: March 23, 2026
Introduction
DRH Mobile Diesel Repair LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when contacting us, requesting service, or using our website.
We are a mobile diesel mechanic and fleet repair service based in Surprise, Arizona, providing on-site repairs, diagnostics, and maintenance. We proudly serve Surprise, AZ and surrounding areas including Glendale, Phoenix, Buckeye, Tolleson, Goodyear, and throughout Maricopa County.
This Privacy Policy explains how we collect, use, and protect your information when you request mobile mechanic service, emergency roadside assistance, fleet maintenance, or general vehicle repair.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service location
- Vehicle information
- Service request details
We may also automatically collect limited technical data such as:
- IP address
- Browser and device type
- Pages visited
- Website activity data
This information helps us respond to service requests, dispatch mobile mechanics efficiently, and improve our website performance.
How We Use Your Information
We use your information to:
- Schedule mobile mechanic service and dispatch technicians
- Communicate about repairs, diagnostics, and maintenance
- Provide estimates and invoices
- Send appointment confirmations and updates
- Respond to service inquiries
- Improve website performance and customer experience
We do not sell your personal information.
Cookies and Tracking Technologies
Our website may use cookies and tracking tools, including:
- Website analytics tools (such as Google Analytics)
- Call tracking software
- Website performance tracking tools
These tools help us understand how visitors use our website, measure performance, and improve user experience. You can disable cookies through your browser settings if preferred.
Third-Party Services
We may use trusted third-party providers to operate our business, including:
- CRM and lead management systems
- Scheduling and booking platforms
- Payment processing systems
- Website hosting providers
- Communication platforms for calls, text messaging, and email
These providers are required to safeguard your information and use it only for legitimate business purposes.
SMS, Phone & Email Communications
By submitting your contact information, calling our business, or requesting service, you consent to receive communications related to your service request via phone, text message, and email.
You may receive:
- Service scheduling confirmations
- Mechanic dispatch updates
- Appointment reminders
- Service follow-ups
- Service-related notifications
To opt out of SMS messages, reply STOP at any time. For help, reply HELP or contact us directly.
You may opt out of email communications at any time by contacting us or following unsubscribe instructions (if applicable).
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Data Sharing & Protection
We do not sell or rent your personal information. We may share information only when necessary to provide services, operate our business, or comply with legal obligations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers for support services, such as customer service, scheduling, or service fulfillment, is permitted.
As an Arizona-based business, we follow applicable U.S. and Arizona privacy standards.
Data Security
We use reasonable security measures, including secure website hosting and controlled access to customer information, to protect your data.
While we take appropriate steps to safeguard your information, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To submit a request, please contact us using the information below. We may verify your identity before processing your request.
Children’s Privacy
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected by updating the “Last Updated” date above.